TY - CHAP A1 - Darrell Mann ED1 - Kyeong Kang Y1 - 2021-11-17 PY - 2021 T1 - Systematic e-Service Innovation N2 - E-service is an increasingly popular business practice and a critical part of supporting the global information society. The Digital Service Platforms book reduces the ambiguity about e-service by clarifying how to take advantage of it as well as how to overcome barriers and issues. It includes ten chapters in three subject areas: e-service and social media, e-service concepts, and e-service quality and development. Chapters cover such topics as organization-community relationships, systematic e-service innovation, social media ecosystems, accessibility experience design, Industry 4.0, public e-employment services in different countries, and more. BT - Digital Service Platforms SP - Ch. 2 UR - https://doi.org/10.5772/intechopen.96463 DO - 10.5772/intechopen.96463 SN - 978-1-83969-102-7 PB - IntechOpen CY - Rijeka Y2 - 2022-01-19 ER -