TY - CHAP A1 - Ann Svensson A2 - Eva Hedman ED1 - Antonella Petrillo ED2 - Fabio De Felice ED3 - Germano Lambert-Torres ED4 - Erik Bonaldi Y1 - 2020-10-20 PY - 2020 T1 - Operations Knowledge Management in Health Care N2 - Global competition has caused fundamental changes in the competitive environment of the manufacturing and service industries. Firms should develop strategic objectives that, upon achievement, result in a competitive advantage in the market place. The forces of globalization on one hand and rapidly growing marketing opportunities overseas, especially in emerging economies on the other, have led to the expansion of operations on a global scale. The book aims to cover the main topics characterizing operations management including both strategic issues and practical applications. A global environmental business including both manufacturing and services is analyzed. The book contains original research and application chapters from different perspectives. It is enriched through the analyses of case studies. BT - Operations Management SP - Ch. 12 UR - https://doi.org/10.5772/intechopen.93793 DO - 10.5772/intechopen.93793 SN - 978-1-83881-202-7 PB - IntechOpen CY - Rijeka Y2 - 2022-05-24 ER -