TY - CHAP A1 - Milena Alič ED1 - Leo D. Kounis Y1 - 2017-12-20 PY - 2017 T1 - Use of IT in ISO 9001 Systems for Better Process Management N2 - Quality management systems form an integral part of modern corporations. Acknowledging current socio-economic and environmental challenges, quality standards ought to be dynamic and flexible so as to cater for different markets and requirements. This book portrays a collection of international papers addressing current research and practice within the areas of engineering and technology, health and education. Amidst striving for "zero defects", "cost-effectiveness" and "tight financial budgets", quality management systems ought to embrace the creator of them all: humans; as the ancient Greek Sophist Protagoras said, "Of all money, Man is the measure" «Πάντων χρημάτων Μέτρον Άνθρωπος» (Plato, Theaetetus 166d). BT - Quality Management Systems SP - Ch. 5 UR - https://doi.org/10.5772/intechopen.71372 DO - 10.5772/intechopen.71372 SN - 978-953-51-3920-1 PB - IntechOpen CY - Rijeka Y2 - 2022-05-26 ER -