TY - CHAP A1 - Wieslaw Urban ED1 - Kim-Soon Ng Y1 - 2012-04-27 PY - 2012 T1 - Organizational Service Orientation as a Quality Predicator in Services N2 - This book is comprised of a collection of reviews and research works from international professionals from various parts of the world. A practical approach to quality management provides the reader with the understanding of basic to total quality practices in organizations, reflecting a systematic coverage of topics. Its main focus is on quality management practices in organization and dealing with specific total quality practices to quality management systems. It is intended for use as a reference at the universities, colleges, corporate organizations, and for individuals who want to know more about total quality practices. The works in this book will be a helpful and useful guide to practitioners seeking to understand and use the appropriate approaches to implement total quality. BT - Quality Management and Practices SP - Ch. 7 UR - https://doi.org/10.5772/37500 DO - 10.5772/37500 SN - PB - IntechOpen CY - Rijeka Y2 - 2019-11-12 ER -