TY - CHAP A1 - Dietmar Winkler A2 - Stefan Biffl ED1 - Mehmet Savsar Y1 - 2012-03-23 PY - 2012 T1 - Improving Quality Assurance in Automation Systems Development Projects N2 - The purpose of this book is to present new concepts, state-of-the-art techniques and advances in quality related research. Novel ideas and current developments in the field of quality assurance and related topics are presented in different chapters, which are organized according to application areas. Initial chapters present basic ideas and historical perspectives on quality, while subsequent chapters present quality assurance applications in education, healthcare, medicine, software development, service industry, and other technical areas. This book is a valuable contribution to the literature in the field of quality assurance and quality management. The primary target audience for the book includes students, researchers, quality engineers, production and process managers, and professionals who are interested in quality assurance and related areas. BT - Quality Assurance and Management SP - Ch. 20 UR - https://doi.org/10.5772/33487 DO - 10.5772/33487 SN - PB - IntechOpen CY - Rijeka Y2 - 2021-10-27 ER -