TY - CHAP A1 - Alessandro Laureani ED1 - Yair Holtzman Y1 - 2012-03-16 PY - 2012 T1 - Lean Six Sigma in the Service Industry N2 - The chapters in Advanced Topics in Applied Operations Management creatively demonstrate a valuable connection among operations strategy, operations management, operations research, and various departments, systems, and practices throughout an organization. The authors show how mathematical tools and process improvements can be applied effectively in unique measures to other functions. The book provides examples that illustrate the challenges confronting firms competing in today's demanding environment bridging the gap between theory and practice by analyzing real situations. BT - Advanced Topics in Applied Operations Management SP - Ch. 1 UR - https://doi.org/10.5772/31961 DO - 10.5772/31961 SN - PB - IntechOpen CY - Rijeka Y2 - 2020-01-22 ER -