@incollection{Okabe20, author = {Noriko Okabe}, title = {Emotional Labor in the Airlines: Relation between Psychological Contract Violation, Job Satisfaction, and Empathy}, booktitle = {Empathy Study}, publisher = {IntechOpen}, address = {Rijeka}, year = {2020}, editor = {Makiko Kondo and Bala Nikku}, chapter = {3}, doi = {10.5772/intechopen.82274}, url = {https://doi.org/10.5772/intechopen.82274} }