@incollection{Adeoti12, author = {Johnson Olabode Adeoti}, title = {Redesigning the Service Process for Total Quality in Government Hospitals: Evidence from Kwara State}, booktitle = {Total Quality Management and Six Sigma}, publisher = {IntechOpen}, address = {Rijeka}, year = {2012}, editor = {Tauseef Aized}, chapter = {6}, doi = {10.5772/48729}, url = {https://doi.org/10.5772/48729} }