@incollection{Bergman12, author = {Svante Lifvergren and Bo Bergman}, title = {Improving 'Improvement' by Refocusing Learning: Experiences from an -Initially- Unsuccessful Six Sigma Project in Healthcare}, booktitle = {Total Quality Management and Six Sigma}, publisher = {IntechOpen}, address = {Rijeka}, year = {2012}, editor = {Tauseef Aized}, chapter = {2}, doi = {10.5772/46083}, url = {https://doi.org/10.5772/46083} }