@incollection{Laureani12, author = {Alessandro Laureani}, title = {Lean Six Sigma in the Service Industry}, booktitle = {Advanced Topics in Applied Operations Management}, publisher = {IntechOpen}, address = {Rijeka}, year = {2012}, editor = {Yair Holtzman}, chapter = {1}, doi = {10.5772/31961}, url = {https://doi.org/10.5772/31961} }